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With 11 of 13 operating crank-out Casement windows on the Second Floor no longer opening and closing properly, Cliff & Kathy Mazzone decided that the time had come to purchase replacement windows for their Western Springs home. As Cliff put it, the windows were so stuck that “he had to go get a ladder to push them in from the outside!” Replacing 15 2nd story windows would be a big investment, so finding the right company was very important. They wanted windows that would function effortlessly and last – with a warranty to back it up.
Unfortunately, one company after another left them dissatisfied. The first company the Mazzone’s contacted took four months to return their call (Dilworth windows were already installed by then!). The second company gave Cliff an estimate on window products he was not even interested in. The salesman ignored the Mazzone’s preferences and kept pushing specific product lines even when Kathy and Cliff said they were not interested. The third company did not seem fit for the job either; Cliff was not comfortable with what they had to say and chose to keep looking for a trustworthy company.
After driving by their Showroom in Westmont, the Mazzone’s reached out to Dilworth. Right from the start, Cliff and Kathy felt respected and knew their concerns were being taken seriously. Jason and other Dilworth professionals really listened to what the couple had to say and provided solutions to address specific issues. The Mazzone’s learned about the Restoration’s Fully Transferrable Lifetime Warranty and Dilworth’s Lifetime Installation Warranty. Since Cliff and Kathy were planning to put the property on the market in about five years, this was a very important consideration for resale value.
The Mazzone’s were concerned that replacing all 15 windows would take a long time. The Dilworth team was finished in only a day and a half, and cleaned up meticulously before they left.
Cliff and Kathy are “blown away” with how their new windows look, operate and perform. They made their decision because of the trust they developed with Dilworth and are so happy with the high value they received.
Dilworth Windows & Doors excels at developing solutions for homeowners. Quality and professionalism distinguish Dilworth and have made them a trusted name in Western Springs, Darien, Naperville and the surrounding Western Suburbs for over 25 years.